POSTAGE, INSURANCE & HANDLING

Shipping is automatically calculated for Australia Wide; Express Registered Post, through Australia Post and insurance is covered by Isabella's Noosa until the item(s) are signed for by purchaser from Australia Post.

Once full payment has been received, we will only then, post the goods. Not before.

International Shipping will need to be quoted by Isabella’s at time of purchase.  Please send us a detailed message with address details.  

 

RETURN/REFUND POLICY


1. If the customer is not 100% satisfied with their purchase for reasons pertaining to the quality of the piece purchased, they have 7 business days to notify Isabella’s by email to info@isabellasjewellery.com.au or by calling  +61 7 5449 2626 to explain the reason for return.

* Change of mind will not be refunded


2. The item needs to be returned at the purchaser’s expense (including full insurance on the item) within 14 days of the purchase. 

3. The return should be in the original packaging, in 'as sold' condition.

4. A refund will be approved if it appears the same as sold condition, it will be disapproved if it appears to have been worn, broken or mishandled.

5. Once we inspect the piece, you will be contacted to acknowledge the refund.

6. The refund will be transacted through the same method that was used to pay for the item at the time of purchase less any reasonable fees that may have been incurred by Isabella’s.

7. We will pay for any return postage costs if it is the result of our error or the item is defective or damaged.

 

This policy complies with the Australian Consumer Laws, 2020